Contact Us

Customers


Customer Testimonials

“The use of EMSystems was initiated as a response to hospital diversion concerns and to respond to MCI or disaster situations. For MCIs and disasters, on a small scale EMSystems was utilized for an overturned school bus accident in Liberty, Missouri which sent 26 students to area hospitals. On a large scale, EMSystems was utilized to respond to requests from local, state, and federal officials during hurricanes Katrina and Rita...”

read more

In Missouri today, the uses of the EMSystems have been expanded to include: (1) the issuance of amber alerts by the Missouri Highway Patrol; (2) the issuance of Public Health alerts and advisories by the Missouri Department of Health and Senior Services; (3) the issuance of police department BOLO alerts; and (4) on a separate EMSystems screen the viewing of the availability of psychiatric beds statewide. Missouri is currently working on implementing a bar code patient tacking system utilizing the EMSystems.’

Paul Guptill
Director, Environmental and Emergency Services
Missouri Hospital Association

“With EMSystems we have created a quick and easy way for emergency departments to report their status and to coordinate and communicate their status with the other hospitals and EMS agencies throughout our region. This excellent cooperation among the hospitals and EMS agencies has led to the development of metro-wide diversion guidelines and policies that have helped to dramatically reduce the amount of emergency department closures, thereby improving the care provided to our patients...”

read more

EMSystems, now known as EMResource has been an excellent tool for EMS and hospital communications in the Kansas City Region. Partnering with the professionals at EMSystems has been very rewarding and valuable for our community and the patients we so proudly serve.’

Brad Mason
Special Operations Chief
Johnson County Med-Act

Kansas City Region

“The Santa Clara County EMS Agency was looking for a single solution for it's pre-hospital patient management needs. The Agency needed a program that could monitor hospital emergency department diversion status during normal operations, then have the capability to be used during large, multiple-patient events. The solution needed to be easy to use, accessible, scalable and most of all, reliable...”

read more

What was the solution? The Agency chose a web based product developed by EMSystems called EMResource. This multi-purpose platform provides decision-makers with valuable real time information. During multiple patient incidents, hospital capacity bed information is collected and relayed to both the local dispatch center as well as the on-scene medical authority. This information can be provided within two-three minutes. Much faster than our other process that usually takes up to 10 minutes or more. EMResource is backed up with multiple servers and has provided our system with years of reliable service.”

John Blain
EMS Coordinator
Compliance & Communications

Santa Clara County EMS Agency

“The East Texas area, RAC G, uses the system on a daily basis. We do not have a diversion issue in this RAC, however it is a great real time communication tool. We have all hospitals, EMS providers, and public Health departments utilizing this program. We update the system daily with Emergency Department status, document when scanners are down or resources are not available in a hospital. We realized how valuable this program was to us during Hurricanes Katrina and Rita...”

read more

During the evacuation of hospitals on the Gulf Coast the system was used to determine the number of available beds throughout the East Texas area. This changed on an hourly basis and the real time communication of this information was invaluable in the evacuation process. It helped get the patients transferred to the hospitals with the resources needed for their care.”

Judy England, RN Regional Trauma / Air One Director
East Texas Medical Center
Tyler, Texas

RAC Chair-Trauma Service Area-G


More on Solutions

Response Team Management

Our volunteer management solutions are secure, web-based solutions that meet or exceed the Assistant Secretary for Preparedness and Response (ASPR) benchmarks for an Emergency System for Advance Registration of Volunteer Health Professionals (ESAR-VHP). These solutions support the qualification and management of volunteer care providers across jurisdictional lines. EMSystems' ESAR-VHP solutions cover 27% of the U.S. population across 15 statewide implementations.

Box Reflection

Training and Exercises

Our Training and Exercises solution supports regional and statewide disaster preparedness exercises. Our specially trained clinical and technical experts assess, design, develop, plan, coordinate, and execute these exercises, onsite and remotely. Participants can be brought together in one physical location, as in a traditional "tabletop" exercise, or hold a "virtual event" in which participants attend from anywhere, using distance conferencing. These experts also assist with after action evaluations.

Box Reflection

Program and Outreach Services

Our Program and Outreach Services consultants are located at the client's primary location of operations to assist the client in managing programmatic and marketing aspects of EMSystem's emergenct preparedness and response solutions. These full-time employees become an integral part of the client's disaster planning team. They assess, create, implement, and evaluate the client's program and outreach needs, and the education, training, and management skills that ensure the success of public health programs.

Box Reflection

Solutions At a Glance

Communications and Resource Management

Stakeholders across the entire emergency services continuum use our emergency communications solution, which streamlines communications required to prepare for, respond to, and recover from individual and large-scale incidents. This solution facilitates monitoring of healthcare assets, emergency department capacity, and behavioral health and dialysis bed status. Incident-specific resources are easily tracked, such as decontamination capability, ventilators, and specialty services. The solution is implemented in 74 regions in the U.S., covering more than 37% of the population. 1,400 hospitals and 15,000 users utilize the solution on a daily basis.

Box Reflection

Multi-functional Tracking

Our multi-functional tracking solution supports the tracking of people, property, and equipment. It is configured for each client to support local policies and to reflect unique state or local needs for mass casualty, public health, special events, and hospital evacuee tracking. The solution was used extensively during such events as the Fort Hood incident, Hurricanes Ike and Gustav, the Presidential Inauguration, Mardi Gras, and the Boston Marathon. The solution covers over 21% of the U.S. by population through three statewide and 18 regional implementations.

Box Reflection

Collaboration and Notification

Public health professionals use our secure communication solution for preparing for, responding to, and recovering from multiple public health events. This alerting and collaboration solution is designed to meet the CDC Public Health Information Network (PHIN) guidelines for Health Alert Networks. The solution enables statewide coordination and response to events like the recent H1N1 outbreak. It provides a comprehensive platform for disaster and continuity of operations planning in 22 states.

Box Reflection

EMS Operational and Performance

Our integrated Patient Care Record solution collects and disseminates critical pre-hospital EMS patient information, enabling agencies to streamline and improve the quality and cost effectiveness of emergency medical care. It is used primarily by paramedics and other emergency personnel to record patient information, such as identification, vital signs, and health background. This information is communicated to emergency departments for immediate use upon patient intake. These solutions are used by over 1,400 users in 23 states.

Box Reflection